SJ-R: Springfield’s ‘211’ service received 3,000 calls in 2013

John KelkerFrom The State Journal-Register – February 23, 2014
By Dean Olsen – Staff Writer

Springfield’s 211 information and referral service attracted almost 3,000 calls in 2013, its first full year of operation, according to the United Way of Central Illinois.

It’s a number that pleased United Way officials, who are funding the free calling service by paying $30,000 a year to a Bloomington-based not-for-profit organization, Providing Access to Help.

But with that spending working out to $10 per call, officials hope more residents of Sangamon and Menard counties will dial 211 when they learn the 24-hour service can help connect them with an array of social-service agencies, governmental organizations, health-care providers and other local services for people in need.

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