COVID-19 Updates

Information about Coronavirus/COVID-19 is changing rapidly as we learn more information this page will be updated as it becomes available.

United Way’s primary concern is the safety and health of our community. We are watching the developments closely in our region. This page is dedicated with up to date information about services available in our region.

For information on local agencies additional needs, click here

For information on how you can volunteer, click here

For general information about the virus, click here.


United Way of Central Illinois and The Community Foundation for the Land of Lincoln have joined together to create the COVID-19 Response Fund to deploy resources to community-based organizations at the front lines of a coronavirus spread in Illinois’ greater capital region. The Fund is designed to complement the work of public health officials and expand local capacity to address all aspects of the outbreak as efficiently as possible.

Donations can be made by texting HELPNOW to 40403 or online HERE.

For more information, click here


Anyone wanting information regarding the Coronavirus/COVID-19 or related services is encouraged to call 2-1-1 or 1-888-865-9903. This confidential, toll free call is available 24/7 to provide the most accurate and up to date information from our country’s most trusted and reliable experts.


American Red Cross

  • Offices are all closed, but if you need assistance, you can reach someone through email or phone.
  • All disaster services and service to the Armed Forces are still 24/7, by calling phone.
  • Appointments for blood donations can be made online or calling. (
  • Certain training services are still available, check on the American Red Cross website.
  • Smoke alarm installations and preparedness training have been paused
  • Contact Jared at for in person and virtual volunteer opportunities.

For questions, call 217-787-7602.

Big Brothers Big Sisters of Central Illinois

  • Offices are all closed and all employees are working remotely during this time. All site-based programs at schools are temporarily unable to meet in-person.
  • Big Brothers Big Sisters of Central Illinois is encouraging all of matches both community and site-based to maintain contact virtually during the shelter in place.
  • Virtual and phone interviews during the shelter in place are still being offered.
  • All Bowl for Kids’ Sake events in March and April are canceled.

For questions, call 217-753-1216 or contact Corey Burrows ( or Brian Ganz ( with any questions.

Boys and Girls Clubs of Central Illinois

  • The Boys and Girls Clubs of Central Illinois is closed to the public.
  • The Boys and Girls Clubs of Central Illinois is now providing academic support, mentoring, and enrichment via their Virtual Club on their website
  • Full time staff will continue to report to work to support these efforts and undergo additional training.

For questions, call 217-544-0548.

Catholic Charities of the Diocese of Springfield

  • All of resale store locations (Carlinville, Decatur, Effingham & Mattoon) will be closed to the public effective immediately
  • The St. John’s Breadline is complying with the mandate that all restaurants be closed. The St. John’s Breadline is serving one meal daily, from 10:30 a.m. to 1:30 p.m. out the door.
  • As an added precaution, the St. John’s Breadline will be operating on a staff-only structure. They are asking volunteers stay home during this precautionary time
  • The Breadline will continue to accept all food donations, particularly from restaurants effected by the shut-down. Food donations can be dropped off Monday-Sunday, 7 a.m. to 1 p.m.
  • Mattoon Catholic Charities “Jazz and Jeans” fundraiser is being postponed to a later date. If you have questions, please call (217) 235-0420.
  • Springfield Catholic Charities “Escape to Margaritaville” event is being postponed at this time. More information will be forthcoming in the coming days.
  • Madison County Catholic Charities “Help on the Move” fundraiser is being rescheduled to Saturday, August 15, 2020.

Central Illinois Foodbank

For questions call 217-522-4022.

Community Child Care Connection

  • No change in hours, however, the lobby is closed to the public.
  • Walk-in Services have been discontinued.
  • We’re still accepting and processing the Child Care Assistance Program paperwork
  • Clientele can still reach them via phone, as well as via email at

For questions call 1-800-676-2805.

Compass for Kids

For questions call 217-691-8103.

Contact Ministries

  • Contact Ministries is suspending the acceptance of gently used clothing and used household goods.
  • All walk-in services at Contact Ministries have been suspended
  • All new intakes for their Emergency and Transitional Shelter Programs have been suspended at this time

Faith Coalition for the Common Good

  • The office will be opening June 1 with limited public access. Please call ahead before coming to our office 217-626-1004.
  • Office hours are Open 8:30 a.m. – 4:00 p.m. Monday through Friday
  • The office is located 2208 E Kansas, Springfield, IL

For questions call 217-626-1004.

Family Guidance Center

  • Family Guidance Center is still taking new outpatients at both locations. They are doing all the necessary screening and paperwork via telephone.
  • Family Guidance Center is starting to accept residential patients from the hospitals and the criminal justice system. These individuals are being screened before acceptance into the program and isolated to a room by themselves when possible.
  • Current clients can reach their counselors via telephone during our normal operating hours in case of an emergency and are still receiving counseling sessions via phone.

For questions call 217-544-9858.

Family Service Center

For questions call 217-528-8406.

Gateway Foundation

  • The office is still open but no walk in screenings- everything must be done over the phone by calling Mindy or the office at 217-529-9266.
  • They have open beds for those needing Substance Use Disorder treatment.
  • Residential Clients will be tested for COVID-19 upon intake and kept in isolation until results are returned in 24 hours- they will get services during this time. All staff wear mask and are antibody tested as well as checked for symptoms
  • Family groups and visits have been cancelled and moved to a virtual platform.
  • All Outpatient and Alumni groups have been moved to a virtual platform.
  • Check out our needs page to see what types of items they are requesting.

For questions call 217- 529-9266.

Girls on the Run

  • Office is closed and staff are working remotely. Call or email if you need any assistance
  • Spring program is postponed during the school closure. Next steps will be determined once school resumes

For questions call 217-726-9808 or email staff.

Girls Scouts of Central Illinois

  • All GSCI gathering places, offices, camp properties as well as cookie cupboards associated with those gathering places, will be closed effective immediately
  • Staff are working remotely, still focused on delivering support and reachable via phone and email. Staff hours will mirror GSCI’s regular operating schedule of Monday’s 8:30 a.m. – 6:00 p.m., Tuesday-Thursday 8:00 a.m. – 5:00 p.m. and Friday 8:00 a.m.

For questions call 1-888-623-1237.

Habitat For Humanity of Sangamon County

  • The office is currently closed to the public.
  • ReStore is now open. Current hours are Tuesday-Friday 10:00 a.m. to 5:00 p.m. and Saturday 10:00 a.m. to 4:00 p.m. ReStore closes 1 hour early each day for cleaning.

For questions call 217-523-2710.

Helping Hands of Springfield

  • Helping Hands of Springfield’s lobby is closed for the health and safety of all.
  • All tours and meetings are cancelled
  • Payee and Permanent Support Housing clients are in regular contact with their case managers. If anything is needed, items will be delivered to them.
  • The CCHC clinic, Hands and Feet clinic, and all other activities/groups at Helping Hands are cancelled.
  • All Helping Hands staff who do not provide shelter services will work from home. This includes our shelter case managers, payee program, office manager, and permanent supported housing staff. They will attend meetings that are off-site and essential to our agency’s operations, and are available for phone/Skype meetings.
  • Check out our needs page to see what types of items they are requesting.

For questions call 217-522-0048.

Holy Family Food Pantry

For questions call 217-523-4551.

Kidzeum of Health and Science

  • Temporarily closed to the public until further notice. Keep an eye on their website at for up-to-date information.
  • Kidzeum is working to offer online learning content on their website at

Lutheran Child and Family Services

  • LCFS is instituting social distancing and remote working by staff when possible, while still ensuring that the needs of our children and families are being met.
  • All LCFS offices will remain open during regular business hours but with limited on-site staff. LCFS will continue to monitor the situation and recommendations by health officials in order to make adjustments as necessary.

Memorial Health System

  • Memorial Health System has extended restrictions on visitors to patients at its hospitals in Springfield, Decatur, Jacksonville and Lincoln. No more than 1 visitor, except newborn/pediatric patients. Visitors must be 18+ years old and show no signs of illness.
  • All visiting of inpatients is prohibited for the time being at Taylorville Memorial Hospital. Visitors are permitted in the outpatient areas and emergency department at Taylorville Memorial Hospital.
  • If you have a fever or cold-like symptoms, please postpone accompanying a patient at primary care providers and ExpressCare locations until you are symptom-free.
  • In addition, events at Memorial Health System facilities with more than 100 attendees will be postponed, canceled or moved to “virtual events” in compliance with “social distancing” guidelines

MERCY Communities

  • All groups – life skills classes, BU Mental Health support groups and any other client gathering – are cancelled for the remainder of the Shelter in Place.
  • All offices are closed. All staff who are able, will be working from home on a full-time basis.
  • All client case management meetings will be held by telephone at their regularly scheduled times or on an as-needed basis. Some clients use pay by the minute phones, and we are prepared to purchase minutes for them if necessary.
  • No in-person interviews will be held for the Transitional Living Program. For emergency situations, we will (1) refer to the appropriate agency for emergency housing and (2) begin the application process via telephone. No program move-ins will take place, unless there are extenuating circumstances.
  • No client or outside meetings will be held at MERCY unless absolutely necessary. Essentially, we will lock down our building.
  • No visitors at all will be allowed into MERCY House, our Transitional Living apartment building.
  • All clients are advised to follow the governor’s Shelter in Place orders.
  • All clients will continue to be provided with any necessities we have in stock, if needed. This includes paper goods, personal hygiene products and food.
  • All case managers have a direct cell number available to their clients.
  • No donations will be accepted at any MERCY office, as there is no one available to answer the door.
  • All volunteer activity has been suspended.

Any questions may be directed to Amy Voils, executive director at

Midwest Mission Distribution Center

Mini O’Beirne

  • They are still providing 24 hour childcare for high crisis situations only.
  • The basic needs pantry is still Mon-Fri from 9 a.m.-3 p.m., but will find out the needs over the intercom and hand the items through the door.
  • They are not having parent support groups or doing home visits until further notice.
  • Check out our needs page to see what types of items they are requesting.

OCICC SIU School of Medicine

  • OCICC is longer providing face to face encounters but instead focusing on frequent phone calls and connections. They are also making deliveries of needed items and dropping at the door without face to face interaction.
  • They have been able to get people into telehealth visits, in person visits, and mental health services as needed.
  • Staff is working normal hours at home.

For questions, call 217-825-9181.

One Hope United

  • Offices are closed and staff are working from homes until further notice.
  • One Hope’s office number will be answered by an answering service and then this service will contact the right individual to answer the call.

For questions, call 217-789-7637.

Pure Haven Family Resource Center

  • Office is closed until further notice.
  • Pure Haven Family Resource Center is still servicing clients via telephone and workshops hosted on Zoom

For questions, call 217-679-4009

Senior Services of Central Illinois

  • Senior Services of Central Illinois is closed to the public. All staff is available to assist seniors by phone only.
  • Daily Bread will provide meals on Tuesdays (meals for Tuesday and Wednesday) and Thursdays (meals for Thursday, Friday and Monday) Call Noreen at 503-4621 to request meals.
  • Senior Transport will only provide transportation for medical appointments
  • Springfield Specialty Meals on Wheels will continue meal delivery for physician prescribed diets as normal.

For questions, call 217-528-4035.

Sojourn Shelter and Services

  • Accepting new shelter clients as normal. One bedroom, which has a private bathroom, has been left open as a quarantine area for sick clients.
  • Sojourn’s 24-hour hotline is active and manned by a staff member at all times.
  • The shelter kitchen is now open for set hours each day. Hours are posted on the door. If clients need to access the kitchen outside of the normal hours, they need to see shelter staff.
  • No outside guests are being allowed in Sojourn. If someone comes to the shelter, we are communicating with them via the security speaker or by phone.
  • Walk-in clients are being immediately taken to the conference room, which is allowing for social distancing of 6 feet or more. The conference room is being wiped down after each use.
  • All other shelter provisions inclusive of the providing of laundry facilities, clothing, personal hygiene items, bus tokens and food/meals have not been altered in any manner.
  • Individual crisis management appointments are being completed via phone.
  • Regular in-person groups have been suspended. Groups are being provided via the issuance of educational packets to clients.
  • Non-residential appointments are being completed via phone.
  • Assistance with orders of protection are available as well as court advocacy. Some county courthouses have limited hours or cases being heard.
  • Currently not accepting prepared meals
  • Check out our needs page to see what types of items they are requesting.


  • Until further notice all Sparc sites are closed to all outside entities, as well as visitors.
  • The Sparc Admin. Building, 232 Bruns Lane, Springfield, IL will continue to be staffed, to take care of day-to day operations – The phones will be answered and directed to the necessary party. Upon entering our front lobby unscheduled visitors will need to use the “house phone” to call the party they choose to do business with directly.
  • If someone is seeking to join the Sparc team, they should be directed to – click on the Careers page. An online application can be submitted directly to our HR Office upon clicking the SUBMIT button. All paperwork for new employment will be done electronically, and in person interviews will be on an as needed basis.

Springfield Housing Authority

  • The offices are open, however, are closed to the public.
  • Applications for housing are available on-line or safely on-site in the front entry foyer.

For questions, check their website at

Springfield Urban League

  • Head Start & Early Head Start will be operating at its regular time Monday, March 16, 2020. The Springfield Urban League Inc. will continue its routine operations along with enhanced safety and cleaning measures.
  • Parents, you are encouraged to keep your child home, if you are unable to do so, we will be open.
  • There will be no Visitors, Parents or Guardians allowed past the lobby.
  • Every child will receive a health check before being led to his/her classroom.
  • At drop-off you will need to stay with their child until the health check is complete.
  • Children who arrive on the bus will receive a health check upon arrival.
  • If your child has a runny nose, cough or a fever you will be contacted immediately for pick-up.

Washington Street Mission

  • Closed
  • This includes drop-off donations and all current services
  • Closure will be reevaluated weekly.

For questions, call 217-544-9011.

YMCA of Springfield

  • Branches are closed
  • This includes all programs and services provided at or through the YMCA of Springfield.
  • Saturday Strikers Bowling- cancelled
  • State Swim Meet and National Swim Meet- cancelled
  • State Gymnastics Meet- cancelled

For questions, click here.


Illinois Department for Public Health:

To watch Illinois COVID-19 Press Updates, please click here.

Sangamon County Department of Public Health:

Economic Assistance for Illinois Families

  • Apply for unemployment insurance if you are without access to paid sick leave or unable to work because of COVID-19. Call IDES at 1-88-244-5631 or visit

City Water, Light and Power (CWLP) Customers

  • CWLP is suspending all disconnections for nonpayment for electric and water services for all customers effective immediately. This order will remain in effect until May 1, 2020. Customers facing financial hardship can request flexible payment plans by calling 789-2030 or

Bartender Emergency Assistance Program