COVID-19 Updates

Information about Coronavirus/COVID-19 is changing rapidly as we learn more information this page will be updated as it becomes available.

United Way’s primary concern is the safety and health of our community. We are watching the developments closely in our region. This page is dedicated with up to date information about services available in our region.

For information on local agencies additional needs, click here

For information on how you can volunteer, click here

For general information about the virus, click here.


United Way of Central Illinois and The Community Foundation for the Land of Lincoln have joined together to create the COVID-19 Response Fund to deploy resources to community-based organizations at the front lines of a coronavirus spread in Illinois’ greater capital region. The Fund is designed to complement the work of public health officials and expand local capacity to address all aspects of the outbreak as efficiently as possible.

Donations can be made by texting HELPNOW to 40403 or online HERE.

For more information, click here


Anyone wanting information regarding the Coronavirus/COVID-19 or related services is encouraged to call 2-1-1 or 1-888-865-9903. This confidential, toll free call is available 24/7 to provide the most accurate and up to date information from our country’s most trusted and reliable experts.


Big Brothers Big Sisters of Central Illinois

  • Offices are all closed. Some staff are working from home.
  • All Bowl for Kids’ Sake events in March and April are canceled.
  • Volunteers can still inquire online and do interviews through Skype

For questions, call 217-428-4240.

Boys and Girls Clubs of Central Illinois

  • The Boys and Girls Clubs of Central Illinois has temporarily suspended after school programs.
  • The Club will explore ways to continue to serve as a feeding site so that eligible K-12 youth have access to meals at the Club’s main location, 300 S. 15th Street. This may include providing meals in carry out bags to prevent on-site consumption. The Club will continue rigorous disinfection and cleaning protocols, offering hand sanitizers as well as encouraging increased handwashing and hygiene efforts.
  • Full time staff will continue to report to work to support these efforts and undergo additional training. Part-time staff will return to school-based sites once classroom instruction resumes.

Catholic Charities of the Diocese of Springfield

  • All of resale store locations (Carlinville, Decatur, Effingham & Mattoon) will be closed to the public effective immediately and until April 1, 2020.
  • The St. John’s Breadline is complying with the mandate that all restaurants be closed. Starting tomorrow, Wednesday, March 18, the St. John’s Breadline is serving one meal daily, from 10:30 a.m. to 1:30 p.m. out the door.
  • As an added precaution, the St. John’s Breadline will be operating on a staff-only structure. They are asking volunteers stay home during this precautionary time
  • The Breadline will continue to accept all food donations, particularly from restaurants effected by the shut-down. Food donations can be dropped off Monday-Sunday, 7 a.m. to 1 p.m.
  • Mattoon Catholic Charities “Jazz and Jeans” fundraiser is being postponed to a later date. If you have questions, please call (217) 235-0420.
  • Springfield Catholic Charities “Escape to Margaritaville” event is being postponed at this time. More information will be forthcoming in the coming days.
  • Madison County Catholic Charities “Help on the Move” fundraiser is being rescheduled to Saturday, August 15, 2020.

Central Illinois Foodbank

For questions call 217-522-4022.

Community Child Care Connection

  • No change in hours, however, the lobby is closed to the public until at least March 31, 2020
  • Walk-in Services have been discontinued until at least March 31, 2020
  • We’re still accepting and processing the Child Care Assistance Program paperwork
  • Clientele can still reach them via phone, as well as via email at

For questions call 1-800-676-2805.

Compass for Kids

For questions call 217-691-8103.

Contact Ministries

  • Contact Ministries is suspending the acceptance of gently used clothing and used household goods.
  • All walk-in services at Contact Ministries have been suspended until 3/31/2020
  • All new intakes for their Emergency and Transitional Shelter Programs have been suspended at this time to be reevaluated on 3/31/2020

Family Service Center

For questions call 217-528-8406.

Girls on the Run

  • Office is closed and staff are working remotely. Call or email if you need any assistance
  • Spring program is postponed during the school closure. Next steps will be determined once school resumes

For questions call 217-726-9808 or email staff.

Girls Scouts of Central Illinois

  • All in-person council activities, events, site usage, and programs are suspended through March 31
  • All GSCI gathering places, offices, camp properties as well as cookie cupboards associated with those gathering places, will be closed effective immediately.
  • Staff will transition to working remotely, still focused on delivering support in these unprecedented times and still reachable via phone and email. Staff hours are Monday 8:30 a.m. – 6 p.m., Tuesday – Thursday 8 a.m. – 5 p.m., Friday 8 a.m – 12 p.m.
  • GSCI Boutiques will also be closed through March 31. Customers can still place orders by calling 217-693-4720 or by emailing If you have an order ready to pick-up, please let us know and we can ship it to you via USPS. Orders will be mailed out every Friday.

For questions call 217-523-8159.

Helping Hands of Springfield

  • Day-time lobby will be closed to anyone who is not using the shelter or the Winter Warming Center. WWC clients may sit in the lobby and use the restroom but no other services will be available. Helping Hands shelter clients will stay in the café area; other guests must remain in the lobby.
  • All tours and meetings are cancelled until April 1
  • Payee and Permanent Support Housing clients are in regular contact with their case managers. If anything is needed, items will be delivered to them.
  • The CCHC clinic, Hands and Feet clinic, and all other activities/groups at Helping Hands are cancelled until at least April 1. 
  • All Helping Hands staff who do not provide shelter services will work from home the week of March 16. This includes our shelter case managers, payee program, office manager, and permanent supported housing staff. They will attend meetings that are off-site and essential to our agency’s operations, and are available for phone/Skype meetings.
  • Check out our needs page to see what types of items they are requesting.

For questions call 217-522-0048.

Holy Family Food Pantry

For questions call 217-523-4551.

Kidzeum of Health and Science

  • Temporarily closed to the public until further notice. Keep an eye on their website at for up-to-date information.
  • Kidzeum is working to offer online learning content on their website at

Lutheran Child and Family Services

  • LCFS is instituting social distancing and remote working by staff when possible, while still ensuring that the needs of our children and families are being met.
  • All LCFS offices will remain open during regular business hours but with limited on-site staff. LCFS will continue to monitor the situation and recommendations by health officials in order to make adjustments as necessary.

Memorial Health System

  • Memorial Health System has extended restrictions on visitors to patients at its hospitals in Springfield, Decatur, Jacksonville and Lincoln. No more than 1 visitor, except newborn/pediatric patients. Visitors must be 18+ years old and show no signs of illness.
  • All visiting of inpatients is prohibited for the time being at Taylorville Memorial Hospital. Visitors are permitted in the outpatient areas and emergency department at Taylorville Memorial Hospital.
  • If you have a fever or cold-like symptoms, please postpone accompanying a patient at primary care providers and ExpressCare locations until you are symptom-free.
  • In addition, events at Memorial Health System facilities with more than 100 attendees will be postponed, canceled or moved to “virtual events” in compliance with “social distancing” guidelines

MERCY Communities

  • All groups – life skills classes, BU Mental Health support groups and any other client gathering – are cancelled for the remainder of the Shelter in Place.
  • All offices are closed. All staff who are able, will be working from home on a full-time basis.
  • All client case management meetings will be held by telephone at their regularly scheduled times or on an as-needed basis. Some clients use pay by the minute phones, and we are prepared to purchase minutes for them if necessary.
  • No in-person interviews will be held for the Transitional Living Program. For emergency situations, we will (1) refer to the appropriate agency for emergency housing and (2) begin the application process via telephone. No program move-ins will take place until April 1, unless there are extenuating circumstances.
  • No client or outside meetings will be held at MERCY unless absolutely necessary. Essentially, we will lock down our building.
  • No visitors at all will be allowed into MERCY House, our Transitional Living apartment building.
  • All clients are advised to follow the governor’s Shelter in Place orders.
  • All clients will continue to be provided with any necessities we have in stock, if needed. This includes paper goods, personal hygiene products and food.
  • All case managers have a direct cell number available to their clients.
  • No donations will be accepted at any MERCY office, as there is no one available to answer the door.
  • All volunteer activity has been suspended.

Any questions may be directed to Amy Voils, executive director at

Midwest Mission Distribution Center

Mini O’Beirne

  • They are still providing 24 hour childcare for high crisis situations only.
  • The basic needs pantry is still Mon-Fri from 9 a.m.-3 p.m., but will find out the needs over the intercom and hand the items through the door.
  • They are not having parent support groups or doing home visits until further notice.
  • Check out our needs page to see what types of items they are requesting.

One Hope United

  • Offices are closed and more staff are working from homes until further notice.
  • One Hope answering service will be answering calls and most staff will have access to their emails.

For questions, call 217-789-7637

Senior Services of Central Illinois

  • Senior Services of Central Illinois is closed to the public. All staff is available to assist seniors by phone only.
  • Daily Bread will provide meals on Tuesdays (meals for Tuesday and Wednesday) and Thursdays (meals for Thursday, Friday and Monday) Call Noreen at 503-4621 to request meals.
  • Senior Transport will only provide transportation for medical appointments
  • Springfield Specialty Meals on Wheels will continue meal delivery for physician prescribed diets as normal.

For questions, call 217-528-4035

Sojourn Shelter and Services

  • Accepting new shelter clients as normal. One bedroom, which has a private bathroom, has been left open as a quarantine area for sick clients.
  • Sojourn’s 24-hour hotline is active and manned by a staff member at all times.
  • The shelter kitchen is now open for set hours each day. Hours are posted on the door. If clients need to access the kitchen outside of the normal hours, they need to see shelter staff.
  • No outside guests are being allowed in Sojourn. If someone comes to the shelter, we are communicating with them via the security speaker or by phone.
  • Walk-in clients are being immediately taken to the conference room, which is allowing for social distancing of 6 feet or more. The conference room is being wiped down after each use.
  • All other shelter provisions inclusive of the providing of laundry facilities, clothing, personal hygiene items, bus tokens and food/meals have not been altered in any manner.
  • Individual crisis management appointments are being completed via phone.
  • Regular in-person groups have been suspended. Groups are being provided via the issuance of educational packets to clients.
  • Non-residential appointments are being completed via phone.
  • Assistance with orders of protection are available as well as court advocacy. Some county courthouses have limited hours or cases being heard.
  • Currently not accepting prepared meals
  • Check out our needs page to see what types of items they are requesting.


  • Until further notice all Sparc sites are closed to all outside entities, as well as visitors.
  • The Sparc Admin. Building, 232 Bruns Lane, Springfield, IL will continue to be staffed, to take care of day-to day operations – The phones will be answered and directed to the necessary party. Upon entering our front lobby unscheduled visitors will need to use the “house phone” to call the party they choose to do business with directly.
  • If someone is seeking to join the Sparc team, they should be directed to – click on the Careers page. An online application can be submitted directly to our HR Office upon clicking the SUBMIT button. All paperwork for new employment will be done electronically, and in person interviews will be on an as needed basis.

Springfield Urban League

  • Head Start & Early Head Start will be operating at its regular time Monday, March 16, 2020. The Springfield Urban League Inc. will continue its routine operations along with enhanced safety and cleaning measures.
  • Parents, you are encouraged to keep your child home, if you are unable to do so, we will be open.
  • There will be no Visitors, Parents or Guardians allowed past the lobby.
  • Every child will receive a health check before being led to his/her classroom.
  • At drop-off you will need to stay with their child until the health check is complete.
  • Children who arrive on the bus will receive a health check upon arrival.
  • If your child has a runny nose, cough or a fever you will be contacted immediately for pick-up.

Washington Street Mission

  • Closed until March 22, 2020
  • This includes drop-off donations and all current services
  • Closure will be reevaluated weekly.

For questions, call 217-544-9011

YMCA of Springfield

  • Branches are closed until March 30th
  • This includes all programs and services provided at or through the YMCA of Springfield.
  • Saturday Strikers Bowling- cancelled
  • State Swim Meet and National Swim Meet- cancelled
  • State Gymnastics Meet- cancelled

For questions, click here.


Illinois Department for Public Health:

To watch Illinois COVID-19 Press Updates, please click here.

Sangamon County Department of Public Health:

Economic Assistance for Illinois Families

  • Apply for unemployment insurance if you are without access to paid sick leave or unable to work because of COVID-19. Call IDES at 1-88-244-5631 or visit

City Water, Light and Power (CWLP) Customers

  • CWLP is suspending all disconnections for nonpayment for electric and water services for all customers effective immediately. This order will remain in effect until May 1, 2020. Customers facing financial hardship can request flexible payment plans by calling 789-2030 or

Bartender Emergency Assistance Program